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About the role

AGVILL RESOURCES INC' is seeking a proactive and service-oriented Customer Service Representative (CSR) to join our growing team in Cebu City, Cebu. This is a full-time position where you will be responsible for providing exceptional customer service to our valued clients through various communication channels.

What you'll be doing

1. Handling inbound customer inquiries and requests via phone, email, and chat
2. Resolving customer issues in a timely and effective manner
3. Providing accurate information and guidance to customers
4. Maintaining detailed records of customer interactions
5. Identifying opportunities to improve customer satisfaction and service delivery
6. Contributing to the continuous development of customer service processes and procedures

What we're looking for

1. Strong customer service and communication skills
2. Excellent problem-solving and decision-making abilitie...