NOC Analyst

The role of the NOC Analyst plays a critical role in the overall experience our customers have with the Atturra Group. Our customers expect to be able to talk to highly capable analysts who understand our products and services and can deliver real time technical expertise resulting in first contact resolution.

Operational Execution

• Delivers customer access network and resolution of all incidents and service requests.
• Achieves a high level of first contact resolution amongst the team to ensure a world class experience for our customers.
• Delivers incident management ensuring that all stakeholders are informed in a timely manner and matters are escalated as needed until satisfactory resolution has been reached with the customer (internally or externally).
• Responds to and closes cases efficiently with documentation to ensure good records are kept for customers and internal teams.

Incident and Major Incident Manage...