Job Description
As a NOC Analyst at IX Telecom, you will ensure continuous network stability and quick resolution of service-impacting issues for global clients. The role involves 24/7 network monitoring, first-level fault analysis, and technical coordination with internal teams and telco partners. You'll operate within a structured escalation and SLA framework and are expected to contribute to shift documentation, reporting, and technical handovers.
Key Responsibilities
- Network Monitoring & Troubleshooting
Monitor network elements (routers, switches, links) using tools like PRTG, Zabbix, ZTE U2000
Identify, isolate, and troubleshoot first-level faults
Escalate unresolved issues to Level 2 engineers or telco partners
Ticketing & Incident Management
Log incidents in Zoho Helpdesk according to SOP MGT QR-01
Track progress and ensure resolution within SLA
Prepare customer-facing communications: notification, RFO, incident updat...
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