NOC Analyst

Overview

The NOC Analyst provides 1st line support to CAE’s customer base 24x7. Central to the NOC operation, excellent technical skills should be combined with first class customer services.

As a NOC Analyst you will need to be highly organised, disciplined and adaptable with excellent communication skills. You must be willing to get stuck in with day-to-day operational tasks, handle high volumes of work and run multiple work streams.

Responsibilities

• Be able to adapt your communication style to the audience you are presented with
• Demonstrate the ability to build cross-departmental relationships (sales etc.)
• Be passionate about the technology that you support
• Have a keen eye for detail and observational skills
• Be able to work to deadlines
• Be confident and approachable
• Key Performance Indicators
• Responding to all stakeholders within strict SLAs
• First time fix ...