Job Description
About the Role
As a Data Center & Network Operations Engineer, you will be responsible for real-time monitoring, incident response, and first-level support of critical IT infrastructure and applications.
Key Responsibilities:
Monitor computer systems and mission/business-critical applications to ensure optimal performance
Monitor IT & Factory Infrastructure, Networks, and Firewalls and respond to alerts effectively
Monitor global application support systems and take appropriate actions
Communicate with internal IT engineers (phone / face-to-face) to escalate issues to SMEs
Perform Level 1 service restoration by following knowledge base documents and SOPs
Initiate and manage Severity 1 incidents, coordinating with Sev 1 Managers and SMEs
Maintain positive working relationships with customers and IT teams
Prepare and share shift status reports highlighting operations and incidents
Follow defined procedures, p...
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