NOC Engineer Level 1

Job Summary:

Speedcast’s Network Operation Center (NOC) deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner.

Working a 24x7 shift rotation and in line with standard operating procedures NOC Engineers are responsible for investigation, fault finding and configuration of our client’s services.

Key Areas of Responsibility:

• Investigate and troubleshoot Incidents relating to client services.
• Configuration of client’s services and associated equipment.
• Utilise Speedcast’s Incident Management Tool to log and update reported faults from clients.
• Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly.
• Utilise monitoring and reporting tools to identify and troubleshoot issues.
• Assist with ongoing maintenance ...