NOC Engineer - Level 1

NOC Engineer - Level 1**Job Summary:**Speedcast’s Network Operation Center (NOC) deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner.Working a 24x7 shift rotation and in line with standard operating procedures NOC Engineers are responsible for investigation, fault finding and configuration of our client’s services.**Key Areas of Responsibility:*** Investigate and troubleshoot Incidents relating to client services.* Configuration of client’s services and associated equipment.* Utilise Speedcast’s Incident Management Tool to log and update reported faults from clients.* Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly.* Utilise monitoring and reporting tools to identify and troubleshoot issues.* Assist with ongoing maintenance and upgrade of Speedcast Infrastructure.**Requirements****Skills / Competencies*** Ability to manage workload in-line with standard operatin...