NOC Engineer

Job Role: Level 1 - Network Operating Center Engineer
Contract 12 months

Working hours: 7am-7pm (Rotational Shift)

Responsibilities:

• Monitor and handle alarm management & ticket management for the assigned Network Services.
• Fault remedy requiring on site presence is dispatched timely (as per the SLA / severity matrix) to the field operations organizations.
• Perform initial analysis to identify issues follow by restoration if possible (1st line of support).
• Perform escalation and notification to keep management and other business units informed during system outages.
• Regular follow up on the events with relevant departments working on it as per the process.
• Work towards the task assigned by the Shift Manager/NOC Manager.
• To ensure security is implemented and maintained in accordance with Security and Risk Management directives of the organization.
• Alignment to the organizational guidelines, dep...