NOC Manager

Job Title: NOC Manager - Outsourced
Location: Johannesburg
Initial Contract Period: 3 months
Key Responsibility:
1. Technical Expertise:
- Mastery in ≥1 domain (RAN/MW/IP/CN), understanding & O&M experience in ZTE RAN/MW/IP/CN product.
- Cross-domain fault correlation skills (e.g. tracing IP transport issues to RAN KPI degradation)
2. E2E Process Mastery:
- End-to-end control from FO monitoring to BO root cause analysis
- Optimize incident escalation paths (e.g. P1 faults escalated to CTO in 15min)
3. Technical Decision-Making:
- Lead critical fault recovery (≥99.99% annual uptime)
- Approve high-risk change plans (e.g. core network patch upgrades)
Qualifications and Requirements:
1. Certifications:
- Mandatory: CCIE/HCIE or equivalent
- Preferred: 3GPP architecture certs (e.g. 5G NR Advanced)
2. Experience:
- 8 years telecom O&M (3 years BO specialist + 2 years FO leadership)
- Resolved ≥3 critical failure types:
• RAN: Massi...