NOC Manager

NOC Manager

Location: Newbury

Reports to: Head of Operations

Overview

We are seeking an experienced and proactive NOC Manager to lead the day to day operations of our Network Operations Centre. You will be responsible for overseeing the NOC team, ensuring service excellence, and maintaining efficient workflows that meet customer SLAs. The NOC Manager is also accountable for departmental administration, operational quality, and cross functional support.

The Role

As the NOC Manager, you will manage a team of NOC and support engineers, ensuring smooth daily operations and timely resolution of customer issues. You'll oversee performance, processes, and system accuracy while supporting other business areas with technical expertise when required. This role combines hands on technical oversight with strong leadership and process management.

Key Responsibilities of the NOC Manager:
Team Leadership & Development

Line management of a...