Non-Conformance Supervisor

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Division is partnering with an international 4PL logistics and supply chains company to hire a Non-conformance Supervisor. The Non-Conformance Supervisor is responsible for overseeing the identification, management, and resolution of Non-Conformances (NCs) within the company's 4PL logistics operations. This role ensures timely escalation of critical issues, implements containment and corrective actions (C&C), and works closely with operational teams to maintain high quality service standards and customer satisfaction.

Non-Conformance (NC) Management

• Identify, log, and track NCs in NC platform.
• Conduct root cause analysis to determine the source of issues.
• Coordinate corrective and preventive actions with relevant teams.

Escalation Handling

• Act as the primary point of contact for operational and customer escalations.
• Ensure timely escalatio...