[Non-Technical] Data Analyst

About the Role

The Data Analyst (Non-Clinical) supports Pointwest’s Healthcare and Retail Strategic Business Unit by encoding, organizing, validating, analyzing and configuring (if needed) operational and client data in accordance with defined standards and requirements. The role ensures high-quality data processing, timely issue resolution, and insightful reporting to support business decisions.

Key Result Areas (KRAs)

The role will be accountable for the following key result areas:

• Data accuracy and completeness rates
• SLA and turnaround time compliance
• Customer and stakeholder satisfaction feedback
• Reduction in data-related errors and rework
• Compliance with SOPs, ISMS, CMMI, and client protocols

Key Responsibilities

• Encode, organize, and validate data from customer‑submitted forms & internal documents, into databases, spreadsheets, or automat...