Non-voice account CSR Agent

About the role

We are seeking a talented Call Center Agent to join our dynamic team at TOTAL PERFORMANCE MANPOWER SUPPLY CORP'. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. This full-time position is based in Eastwood, Quezon City offering the flexibility of work options.

What you'll be doing

• Responding to incoming customer inquiries and requests via phone, email, or chat in a professional and efficient manner
• Providing accurate information and effective problem-solving to address customer concerns
• Maintaining detailed records of customer interactions and following up as necessary
• Collaborating with cross-functional teams to ensure seamless service delivery
• Contributing to the continuous improvement of customer service processes and procedures
• Adhering to relevant policies, regulations, and industry best practices

What w...