Non voice account CSR|Open for all

About the role

Join the dynamic team at AUXILIA INC' as a Non voice account CSR|Open for all. In this full-time position, you will be a key part of our customer service operations, providing excellent non-voice support to our valued clients in Maybunga Pasig City Metro Manila. This is an excellent opportunity to develop your customer service skills and contribute to the ongoing success of our company.

What you'll be doing

1. Respond to customer inquiries and requests via non-voice channels such as email, chat, and social media
2. Provide knowledgeable and courteous assistance to resolve customer issues in a timely and efficient manner
3. Maintain accurate records of customer interactions and follow up as needed
4. Identify opportunities to enhance the customer experience and provide feedback to the team
5. Collaborate with cross-functional teams to ensure seamless customer service delivery
6. Adhere to company policies, procedur...