Non-voice CSR

About the role

We are looking for a talented Non-voice Customer Service Representative to join our dynamic team at Top Alliance. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients, all from the comfort of our modern office in Rosario, Pasig City, Metro Manila.

What you'll be doing

1. Handling customer inquiries and requests through various non-voice channels such as email, chat, and social media
2. Resolving customer issues promptly and efficiently, ensuring a positive customer experience
3. Updating customer information and maintaining accurate records in our database
4. Collaborating with cross-functional teams to address complex customer concerns
5. Identifying opportunities to improve customer service processes and procedures
6. Actively participating in team meetings and training sessions to enhance your skills

What we're looking for