Non-Voice Customer Support Representative

About the role

ARAM ENTERPRISES INC' is seeking a passionate and dedicated Non-Voice Customer Support Representative (Retail Account) to join our dynamic team. This is a full-time position based in Makati City Metro Manila. In this pivotal role, you will be responsible for providing exceptional customer service and support to our valued retail clients through non-voice communication channels.

What you'll be doing

• Responding promptly and professionally to customer inquiries and concerns via email, chat, and other non-voice communication platforms
• Resolving customer issues and queries in a timely and efficient manner, ensuring a positive customer experience
• Maintaining detailed records of customer interactions and escalating complex cases to the appropriate teams
• Actively contributing to the continuous improvement of our customer service processes and procedures
• Collaborating with cross-functional teams to enhance overall...