Non-Voice Customer Support Representative

Non-Voice Customer Support Representative (Chat & Email Support)

Job Location:
Pasig City

Job Description:
We are hiring a Non-Voice Customer Support Representative to manage customer concerns via chat and email platforms. This role is ideal for candidates who prefer back-office or non-calling tasks while delivering excellent customer service.

Key Responsibilities:

• Handle customer inquiries through chat and email only (no calls)
• Provide accurate and timely responses to customer concerns
• Maintain proper documentation of customer interactions
• Follow company policies, procedures, and quality standards
• Work closely with internal teams to ensure issue resolution

Qualifications:

• At least Senior High School graduate
• Good written English communication skills
• Basic computer and typing skills
• With or without BPO experience (training provided)

What We Of...