Non-Voice Customer Support Representative

About the role

We are seeking a Non-Voice Customer Support Representative (Retail Account) to join our growing team at Cebu New Wave Recruitment Inc. in Quezon City, Metro Manila. This full-time role will involve providing high-quality, non-voice customer support to clients in the retail industry.

What you'll be doing

• Responding to customer inquiries and requests via email, chat, and other non-voice channels
• Resolving customer issues and complaints in a timely and professional manner
• Providing product information and recommendations to customers
• Documenting customer interactions and maintaining accurate records
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Actively identifying and escalating any trends or recurring customer concerns
• Continuously improving your knowledge of products, policies, and procedures

What we're looking for

• At least 1 ye...