non voice

About the role

We are seeking a dynamic and customer-focused individual to join our team as a NON VOICE - PASIG SITE at AGVILL RESOURCES INC'. This is a full-time position based in Metro Manila. In this role, you will be responsible for providing exceptional customer service and support through non-voice channels such as email, chat, and social media.

What you'll be doing

• Respond to customer inquiries and requests via non-voice communication channels in a timely and efficient manner
• Provide accurate and helpful information to customers, addressing their concerns and ensuring a positive customer experience
• Collaborate with cross-functional teams to resolve complex customer issues
• Maintain detailed records of customer interactions and follow up as needed
• Identify opportunities to improve customer service processes and suggest innovative solutions
• Adhere to company policies, procedures, and service level agreement...