Non-Voice | No Experience Needed | Virtual Hiring

About the role

Join the CloudConsole IT Services' team as a Non-Voice Customer Service Representative. In this full-time position based in Pasig City Metro Manila, you will be part of a dynamic and collaborative customer service team, assisting clients via email and chat channels. No prior experience is required - we will provide comprehensive training to get you up to speed.

What you'll be doing

1. Respond to customer inquiries and provide high-quality service via email and chat channels
2. Troubleshoot basic product or service issues and offer solutions to customers
3. Maintain detailed records of customer interactions and escalate complex cases when required
4. Collaborate with cross-functional teams to ensure seamless customer experiences
5. Provide feedback to management on ways to improve products, services and processes

What we're looking for

1. Strong communication and interpersonal skills, with the abil...