non-voice online assistant

About the role

Exciting opportunity to join the dynamic team at Top Alliance as a Non-Voice Online Assistant This full-time position is based in Kapitolyo Pasig City Metro Manila and offers a competitive ₱20K sign-on bonus. As a key member of our Warehousing, Storage & Distribution team, you will play a vital role in supporting our clients' online operations and ensuring a seamless customer experience.

What you'll be doing

1. Providing timely and efficient online customer support via chat, email or other digital channels
2. Assisting with order processing, inventory management and other e-commerce related tasks
3. Resolving customer queries and concerns in a professional and empathetic manner
4. Collaborating with cross-functional teams to identify and implement process improvements
5. Maintaining accurate and up-to-date records and documentation
6. Consistently demonstrating a strong customer-centric approach

What...