Non-Voice Process Associate

About the role

This is a full-time, in-office position located in Pasig City, Metro Manila. As a Non-Voice Process Associate, you will be responsible for providing high-quality customer service and support to our clients through chat and email channels. Your role will be crucial in ensuring our customers receive the assistance they need promptly and effectively.

What you'll be doing

1. Respond to customer inquiries and concerns via chat and email in a friendly, professional, and timely manner
2. Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate team when necessary
3. Provide accurate information and updates to customers throughout the process
4. Maintain detailed records of all customer interactions and follow-up actions
5. Continuously look for ways to improve the customer experience and suggest process enhancements
6. Adhere to company policies, procedures, and quality standards ...