Non Voice Representative- With or Without Experience CSR (Customer Service)

Non Voice Representative- With or Without Experience CSR (Customer Service)

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

We are continuously looking for candidates for our team.

Accounts that we can offer: Travel, Sales, Healthcare, Financial, Collections and Telco account.

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services.
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in.
• Communicating specific information to internal and external clients and sharing understanding with colleagues.

What ...