North Africa Quality & Customer satisfaction Responsible

The North Africa Quality & Customer Satisfaction Responsible ensures customer satisfaction through effective quality leadership, structured problem solving, and cross‑functional coordination. Acting as the main interface between customers and internal Aptiv functions, the role drives trust, operational excellence, data‑driven decisions, and continuous improvement across the region. This position reports to the North Africa Quality & Customer Satisfaction Manager of Aptiv Connection Systems, a subsidiary of Aptiv Corporation, an American multinational operating in the automotive industry. 

Your Role :

Customer Quality & Performance

Drive customer satisfaction through proactive understanding of customer needs and expectations.

Lead customer complaints, escalations, and 8D problem solving, including audits, root cause analysis, and effectiveness validation.

Monitor customer feedback, KPIs, and trends to prevent recurrence and support continuo...