North America Sr Program Manager | Building Automation (Cleveland OH)

Reporting to the Honeywell Building Operations Centre (HBOC) leader, North America, He or she will have overall responsibility for Customer Delivery for our Multisite North America remote services business. This role is responsible for delivering >$3M service and extra works revenue.

A highly capable communicator and manager, you will have proven customer and contractor management experience, working to deliver customer services solutions. A highly motivated and responsive individual you will develop and maintain strong relationships with key customers, stakeholders, and influencers including sales, operations, supply chain and commercial departments.

A strong weekly cadence will be implemented to ensure all customer needs are responded to in line with the contract SLAs and daily operations delivery. Your customers are typically retail building managers (Supermarkets, Clothing stores etc) and the contractors are mainly mechanical and electrical contractors replacing HV...