Northern Communications Customer Specialist

Become a Customer Specialist at Northern Communications, where your bilingual skills in English and French will shine during day shifts. Help bridge connections while addressing customer needs in a meaningful manner.
This position is suited for proactive individuals who thrive under pressure and are eager to assist others. You will engage with diverse callers, utilizing your communication skills to provide accurate and empathetic responses. This role emphasizes teamwork, continuous learning, and ensuring every call contributes to community support.
Key Responsibilities:
• Provide care and reassurance as a point of contact
• Identify caller needs and coordinate proper responses
• Communicate follow-ups through emails or texts
• Operate communication consoles effectively
• Maintain clarity and positivity in every interaction
Requirements:
• Secondary School Diploma is a must
• Prior customer service experience preferred
• Exceptional active listening and ...