Northern911 Emergency Response Specialist

Join Northern911 in Sudbury as an Emergency Response Specialist, where your skills will directly impact public safety. Be the calm voice that connects callers to essential emergency services with urgency.
In this vital role, you'll manage incoming emergency calls, assess situations, and ensure prompt action from the appropriate emergency agencies. Your technical prowess, combined with compassionate communication, will enable you to provide accurate information while navigating high-stress situations with professionalism.
Key Responsibilities:
• Answer and triage 911 calls aligned with established procedures
• Relay crucial information to emergency personnel promptly
• Maintain calm interactions with callers and agencies
• Operate complex communication systems effectively
• Stay updated on best practices through ongoing training
Requirements:
• High school diploma or equivalent
• Previous experience in relevant emergency or customer service roles
• Excep...