Novotel Singapore on Stevens : Duty Manager

Company Overview Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with 772 rooms, diverse dining, and extensive facilities. They are committed to diversity, pay equity, and fostering an inclusive, equitable workplace for all employees. Job Summary Lead and coordinate daily hotel operations to ensure high guest satisfaction. Support front office management in developing standards, hiring, and training staff to uphold hotel quality and service excellence. Responsibilities Lead daily hotel operations to deliver seamless guest experiences and operational efficiency Monitor and enforce compliance with established hotel standards and procedures to maximize guest satisfaction Collaborate with the Assistant Front Office Manager to develop and maintain a comprehensive front desk standards and procedures manual Support the Assistant Front Office Manager in recruiting, hiring, and training front office staff to meet hotel service standards Apply strong l...