OBSI Case Assessment Officer Opportunity

Take your career to the next level as a Case Assessment Officer at OBSI, where you'll impact financial fairness and public service. This role offers a unique chance to assist consumers and firms in navigating inquiries.
You will serve as an essential link to consumers while addressing their queries and assessing cases. Your bilingual ability in French and English will be instrumental as you prepare comprehensive files for continued investigation. This role values strong customer service skills and attention to detail.
Key Responsibilities:
• Evaluate consumer inquiries and complaints
• Determine which cases are within OBSI’s scope
• Collect documents and prepare cases for investigators
• Communicate effectively with stakeholders via phone and email
• Direct consumers to other dispute resolution channels when necessary
Requirements:
• Bilingual in both English and French
• Prior customer service experience required
• Familiarity with financial services p...