Ocean Customer Experience Specialist

Role Overview

Customer Experience roles in Maersk provide services to customers once they are onboarded in the Maersk environment. Activities may include customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and more.

Responsibilities

• Customer channel management
• Case management
• Customer onboarding and relationship management
• Contract and dispute management
• Additional duties as required within the Customer Experience stream

Qualifications

• Limited job and business knowledge at the time of hiring
• Ability to execute specialized work to support operations
• Can work independently while applying standards and making departures from established processes when resolving problems
• Execution of tasks of limited scope and complexity with independent judgment within defined boundaries and guidelines