Job Description
As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, we are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC4
Overall Experience 5 to 8 years
• 5+ years of relevant OCI experience and Ability to communicate effectively.
• Hands on Knowledge on OCI GEN II & Cloud at Customer (GEN I, GEN II) or similar IaaS Admin experience
• Experience in Virtualization (Oracle VM Linux ) and Bastion Host (VM Ware is an added advantage)
• Net...
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