Octopus Energy - Customer Advisor

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Start date: 29/11/2021 and 17/01/2022

Permanent

£18960 rising to £19390 after three months

Monday to Friday 9AM-5:30PM

Our Customer Advisors are brilliant at engaging with customers and effortlessly building rapport. Delivering amazing service to our client and their customers whilst working towards performance targets and standards. Their day is filled with customer interactions where they will solve problems, overcome disputes, and reach appropriate solutions. 

These customers will have general queries from Direct Debit queries to bills questions to complaints. 

Our advisors have great autonomy over how they do things, we love people to have their own ideas as long as they are focusing on the best outcome for customers!

Role Profile