OEM ORDER MANAGEMENT SPECIALIST

Responsibilities :

JOB PURPOSE/MISSION/SUMMARY:

Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.

Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers orders (including credit hold, customer claims and returns) while adhering to Lexmark rules, audit requirements and international regulations for each country.

Communicates regularly with internal and external stakeholders through several channels during the course of the order life cycle management.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: