Offboarding Specialist

At Wavenet, the Offboarding Advisors play a pivotal role in our business success by engaging with customers who wish to cancel their services. Whether they are upgrading to new services, closing their business, or transitioning to another telecom provider, our offboarding team ensures a smooth process while striving to retain our valued customers.

Your Responsibilities:

• Manage Service Terminations: Handle cease requests from customers and internal departments with professionalism and care.
• Calculate Fees: Use our internal database to determine early termination fees and communicate contractual obligations to customers.
• Coordinate with Suppliers: Liaise with third-party providers to establish and finalise service termination dates.
• Service Cessation: Ensure services are terminated on agreed dates and advise the Billing Team to stop cha...