Office assistant

Job Title: Office Assistant – Customer Service & Operations

Location: On-site
Department: Operations for an E-commerce Brand

Job Overview:
We are looking for a responsible and detail-oriented office assistant to manage customer service operations and daily administrative tasks for our growing e-commerce brand. The candidate will handle order confirmations, after-sales support, order management across multiple platforms, and maintain accurate financial records. This role requires strong communication skills, organizational ability, and basic accounting knowledge.

Key Responsibilities:

Customer Service & Order Management

• Confirm orders with customers via phone, WhatsApp, or other communication channels
• Manage and process orders from Shopify, WhatsApp, Instagram, and Daraz
• Handle after-sales service, including complaints, exchanges, and refunds
• Maintain positive customer relationships and ensure timely responses <...