Office Staff

The Office Staff supports the administrative needs of the technology organization. The Office Staff uses his/her skills in office productivity systems to organize and schedule activities that achieve efficient company operations.

Duties and responsibilities:

• Assist and resolve customer concerns via phone, email, and other media regarding products and services
• Schedule and monitor work of field technicians
• Facilitate in-house repair of equipment when needed
• Ensure that clients' expectations regarding installation, repair and maintenance are met to their satisfaction
• Provide administrative support to customers in technical matters
• Troubleshoot and assist clients in resolving basic technical problems
• Perform proper documentation and reporting of work accomplishment
• Prepare and ensure details in billings and invoices are correct
• Ensure compliance with company standards, rules and regulations
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