Office Staff

The Office Staff supports the administrative needs of the technology organization. The Admin Assistant uses his/her skills in office productivity systems to organize and schedule activities that achieve efficient company operations.



DUTIES AND RESPONSIBILITIES:

• Assist and resolve customer concerns via phone, email, and other media regarding products and services

• Schedule and monitor work of field technicians

• Facilitate in-house repair of equipment when needed

• Ensure that clients' expectations regarding installation, repair and maintenance are met to their satisfaction

• Provide administrative support to customers in technical matters

• Troubleshoot and assist clients in resolving basic technical problems

• Perform proper documentation and reporting of work accomplishment

• Prepare and ensure details in billings and invoices are correct

• Ensure compliance with company standards, rules and regulations<...