Officer - Application Support Services

I. BASIC PURPOSE / JOB BRIEF:
Provides day-to-day support to oversee the efficient running of the company's computer software applications ensuring that the systems meet their optimum potential. He/She acts as the company's expert in the functionality of our corporate software applications as well as supports the Business, & IT Support Services in terms of service delivery, development, policy advice, and formulation.
II. MAJOR RESPONSIBILITIES AND DUTIES:
Troubleshooting Incidents of mission critical IT Application software and provides quick fix to restore application system availability for business operations.
Investigate reported issues and problems with software applications, diagnose root causes and provides permanent fix. Responsible for identifying known errors and problem trends and for finding permanent solutions.
Collaborate with other IT teams to resolve complex technical issues and escalate when necessary.
Create documentation of support processes, syste...