Officer: Client Liaison

Key duties and responsibilities

Minimizing Lead Wastage and facilitating the sale of vehicles:

• Daily management of lead wastage – drawing reports, identifying lead wastage, and liaising with your dealers to revive wasted leads.
• Communicating with customers telephonically, on email and on WhatsApp.
• Managing customer complaints in order to revive deals.
• Finding solutions to meet customer requirements (e.g. Stock).
• Updating lead system with information (e.g. Trade-ins).
• Communicating with dealership management, sale teams and F&Is to revive deals.
• Conducting follow-up through the sales process.

Lead Management functions:

• Taking charge of the lead management for one/ more divisions and building relationships with dealers and divisional management in order to ensure cooperation with regards to managing leads effectively
• Management of the leads systems – CMS and Logimeter for your...