Officer, Customer Relations (12 Months)

Officer, Customer Service (12 Months)

We are seeking a proactive and customer‑focused Officer, Customer Service (12 Months) to join our team. In this role, you will manage employer and member enquiries, provide clear and accurate information on MPF scheme, and ensure timely follow‑up on all cases. You will work closely with internal stakeholders to resolve issues, enhance customer satisfaction, and contribute to continuous service improvement initiatives.

The ideal candidate will possess strong communication skills, an eye for detail, and the ability to manage multiple tasks in a dynamic environment. If you are passionate about delivering exceptional service and want to build a career in the pension/financial services sector, we welcome you to apply.

Position Responsibilities

• Act as the primary contact point for employers and intermediaries, handling enquiries via phone, email, and other communication channels.
• Provide accurate ...