Officer, Customer Service

Aegon

Full-time Hong Kong, Hong Kong Information and Record Clerks

Posted:

June 08, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

Description
Responsibilities:
Collaborate with business partner or different internal teams to deliver quality customer service.
Handle enquiry/feedback/complaint from customer or business partners through different means of contact including but not limited to letter, email, audio/video call or face to face meeting, etc.
Process financial and non-financial policy servicing transactions in different administration systems in complying to the process guidelines, target turnaround time and with zero error.
Ensure a good follow-through of customer’s service request till its completion.
Report daily operations issues to team leader with proposed feasible solution.
Participate in ad hoc projects or tasks if assigned.
Being a team player to back up other team member for service continuity purpose.
Comply with internal policies, procedures and relevant laws and regulations.
Requirements:
            

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Job Overview

Job Type: Full-time

Location: Hong Kong, Hong Kong

Posted: June 08, 2026

Deadline: July 18, 2026