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Officer, Customer Service Intermediate Analyst, Operations

Citi
Full-time Japan, Tokyo Supervisors of Office and Administrative Support Workers
Posted:
June 06, 2026
Location:
Japan, Tokyo, Japan

Job Description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.


In this role, you’re expected to:

  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
  • Provide coaching and support to team and serve a point of contact for escalations
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  • Maintain knowledge of ne...

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    Job Overview

    Job Type: Full-time
    Location: Japan, Japan
    Posted: June 06, 2026
    Deadline: July 16, 2026