Officer, iCIMB

Issuing

1. Ensure same day attending all the I- view dispute case submit by Customer Service, print all supporting documents, update and close the 1 View case
2. Ensure capture the correct and accurate dispute transaction detail from cardlink and attach to the correct dispute case file. 
3. Ensure the dispute cases update in the MasterCard and Visa master listing – Fraud and CS.
4. Ensure the dispute case is cop with acknowledge receive date before it distribute to the respective person in charge.
5. Handling Visa Fraud 1^st Outgoing Chargeback via VCR (Visa Claim Resolution) - MY & SG
6. Initiate MasterCard 1^st outgoing chargeback for fraud & CS dispute cases – MY & SG
7. Raise adjustment via RPA to credit CH- Visa & Master- MY & SG
8. Attending Chargeback Common mail box 
9. Attending MasterCard Electronic (MCE) transaction.
10. Prepare and send SMS (Short Message System) to cardholder. ...