Officer – Operational & Technical Readiness (New Client Onboarding)

Role Purpose

The Officer – Operational & Technical Readiness role is a joint position supporting both Operational Readiness and Technical Readiness for new client onboarding, launches, conversions and system migrations (including ZILO). The role is responsible for supporting the design and implementation of global operating models, conducting due diligence and gap analysis, coordinating requirements, and supporting UAT and migration readiness. The incumbent will work closely with Operations, IT, Product, and clients to ensure solutions are operationally viable, technically sound, and delivered in line with agreed onboarding timelines.

Key Responsibilities