Officer-Product Channel Enhancement and Engagement-Roaming

Role Purpose:

The primary objective of this role is to optimize sales performance, maximize customer engagement, and oversee the end-to-end delivery of Roaming products. The position focuses on ensuring roaming offers are effectively delivered through various channels, managing the project lifecycle for new product launches, and actively resolving escalated customer issues to maintain a high-quality roaming experience.

Key Responsibilities:

1.New Product PMO

Act as the project coordinator for the development and launch of new roaming products. Manage timelines, track milestones, and ensure cross-functional alignment (IT, Network, Legal, and GTM) for timely and successful market rollouts.

2.Complaint Problem Solving & Escalation

Serve as the focal point for investigating and resolving escalated customer complaints regardi...