OFFICER, Specialist, Contact Centre, Consumer Banking, Technology & Operations

(1)Act as the major contact point of the Bank to provide service by handling inbound service.

call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc.

(2)Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs.

(3)Follow-up customer request and make outbound calls to reply to customers when necessary.

(4)Provide solution to customers’ concern and problems in a timely manner, ensuring customer satisfaction.

(5)Listen to customers’ grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended.

(6)Get customers’ opinions and suggestions, e.g. then feedback to supervisors.

(7)Str...