Officer-VIP & Specialist Services

About the Role:

Officer VIP & Special Services is responsible for delivering premium, end-to-end customer service to VIP customers, handling media-related cases, walk-in customers, and other escalated or special service requests on a 24/7 operational basis with ensuring that customers are satisfied with the products or services they receive. This involves providing timely support, resolving issues efficiently, and maintaining open lines of communication with customers.

Customer operations teams are responsible for addressing customer concerns and resolving any issues that arise. This may involve troubleshooting technical problems, resolving billing disputes, or providing guidance on product usage.

Responsibilities:

VIP Customer Handling

• VIP Account Management: Serve as dedicated point of contact for VIP and ke...