Olympus Customer Solutions Coordinator

Join Olympus as a Customer Solutions Coordinator in Richmond Hill, Ontario. This hybrid role focuses on order management, communication, and delivering exceptional customer service throughout the process.
In this position, you will collaborate with sales and field service teams to manage customer orders effectively. Your expertise will ensure that inquiries are handled promptly and that order processes comply with company policies. You will thrive on leveraging your proactive problem-solving skills to enhance the customer experience.
Key Responsibilities:
• Process orders and track RMAs efficiently
• Ensure accurate data entry into systems
• Respond to customer inquiries within 24 hours
• Manage large account relationships with precision
• Conduct follow-ups on escalated issues
Requirements:
• High School Diploma or equivalent
• Minimum four years of customer service experience
• Medium to advanced skills in Microsoft Office
• Strong communication an...