Omni-Channel Operations Analyst

Nature & Scope

The Omni‑Channel Operations Analyst plays a critical role in ensuring a seamless, efficient, and high‑quality customer experience across all digital and retail touchpoints. This position supports day‑to‑day operational execution, business reporting, troubleshooting, and system management for omni‑channel initiatives.

The ideal candidate is detail‑oriented, analytical, and highly collaborative, with strong problem‑solving skills and an ability to navigate fast‑paced retail environments, especially during peak retail periods.

Key Responsibilities → How You’ll Make An Impact

Reporting & Business Insights

• Generate and distribute daily, weekly, and monthly business reports, including daily sales, weekly store incentives, fulfillment SLAs as well as ad‑hoc business reporting
• Provide actionable insights and identify trends that support sales, fulfillment, and operational improvements...