Omni-Channel Quality Assurance Specialist — Elevate CX

A leading fashion retailer in Montreal is looking for a Quality Assurance Specialist to enhance customer interactions across its online service channels. This role emphasizes evaluating performance, providing feedback for improvement, and using QA tools effectively. The ideal candidate will possess over three years of experience in Quality Assurance, strong communication skills, and a good grasp of omni-channel operations. Bilingualism in French and English is essential, ensuring smooth communication with both agents and stakeholders. A comprehensive compensation package and flexible work environment are included.
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